|aCreating the customer-driven academic library /|cby Jeannette Woodward.
|aChicago :|bAmerican Library Association,|c2009.
|axi, 194 p. ;|c23 cm.
|aIncludes bibliographical references and index.
|aReinventing the academic library -- Making it happen : leadership and the professional staff -- Public service staffing : past, present, and future -- A great place to be : creating a livable library -- Transforming spaces on tight budgets -- Making the transition to a twenty-first-century library -- Innovation at the forefront : the information commons, embedded librarians, and the library of the future -- Sharing our vision : marketing the academic library -- Customer service : making it all come together -- Evaluating our progress.