|a英文題名:A study on relationship among service failure, service recovery and customer satisfaction: To take examples of the plastic machinery industry between Taiwan and China
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|a含參考文獻
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|a碩士論文--靜宜大學管理碩士在職專班
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|aA study on relationship among service failure, service recovery and customer satisfaction|eTo take examples of the plastic machinery industry between Taiwan and China
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