The apprentice.

篤姬

The super-charged world of chemistry

Competing on value : bridging the gap between brand and customer value

The loyalty effect : the hidden force behind growth, profits, and lasting value

出外人生

再見忠貞二村:顛沛流離他鄉變故鄉的大時代故事

Financial services marketing

Market-driven management : how to define, develop, and deliver customer value

Collaborative customer relationship management : taking CRM to the next level

危險心靈

Radical marketing : from Harvard to Harley, lessons from ten that broke the rules and made it big

The McKinsey way : using the techniques of the world's top strategic consultants to help you and your business

Key customers : how to manage them profitably

彩妝の物語:日本彩妝大師藤原美智子之美容教室

競爭優勢

Delivering quality service : balancing customer perceptions and expectations

Customer equity : building and managing relationships as valuable assets

張秀亞全集

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