|aGoing live :|bstarting & running a virtual reference service /|cSteve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan.
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|aChicago :|bAmerican Library Association,|c2003.
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|aviii, 182 p. :|bill. ;|c23 cm.
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|aIncludes bibliographical references (p. 157-176) and index.
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