|aImplementing digital reference services :|bsetting standards and making it real /|cedited by R. David Lankes ... [et al.].
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|aNew York :|bNeal-Schuman Publishers,|cc2003.
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|axv, 232 p. :|bill. ;|c28 cm.
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|aProceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001.
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