|aThe balanced scorecard :|btranslating strategy into action /|cRobert S. Kaplan, David P. Norton.
|aBoston, Mass. :|bHarvard Business School Press,|cc1996.
|axi, 322 p. :|bill. ;|c24 cm.
|aMeasurement and management in the information age -- Why does business need a balanced scorecard? -- Pt.1. Measuring business strategy -- Financial perspective -- Customer perspective -- Internal-business-process perspective -- Learning and growth perspective -- Linking balanced scorecard measures to your strategy -- Structure and strategy -- Pt.2. Managing business strategy -- Achieving strategic alignment: from top to bottom -- Targets, resource allocation, initiatives, and budgets -- Feedback and the strategic learing process -- Implementing a balanced scorecard management program -- Appendix: building a balanced scorecard -- Index.