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Secrets of customer relationship management : it's all about how you make them feel /

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MARC

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290915

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OCoLC

005

20001208114103.0

008		010412s2001 nyua b 001 0 eng
010		\|a 00055435
015		\|aGBA0-W9139
020		\|a0071362533
040		\|aDLC\|cDLC\|dUKM\|dC#P
049		\|aPVYA[][][][00461643]
050	0	\|aHF5415.5\|b.B3683 2001
092	0	\|a658.812\|bB262
095		\|pBOOK\|d658.812\|eB262
100	1	\|aBarnes, James G.
245	10	\|aSecrets of customer relationship management :\|bit's all about how you make them feel /\|cJames G. Barnes.
260		\|aNew York :\|bMcGraw-Hill,\|cc2001.
300		\|axviii, 316 p. :\|bill. ;\|c24 cm.
504		\|aIncludes bibliographical references and index.
650	0	\|aCustomer relations.

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