Handbook of servic ...
Total improvement ...
Service operations ...
Net ready : strate ...
What happens in ma ...
Managing in the se ...
The future 500 : c ...
The management cha ...
The essence of ope ...
Management
Strategic manageme ...
Proceedings of the ...
Proceedings : Seve ...
Proceedings : Thir ...
Introduccion a la ...
International hand ...
The seven deadly s ...
Relevance regained ...
Contemporary manag ...
Introduction to bu ...
The complexity adv ...