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Meeting customer needs /

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MARC

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202246

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OCoLC

005

19980423140706.0

008		980423s1997 enka b 001 0 eng
010		\|a 97199382
020		\|a0750633913
035		\|a00835061
040		\|aDLC\|cDLC
049		\|aPVYA[][][][120366]
050	0	\|aHF5415\|b.S634 1997
092	0	\|a658.812\|bSm59, 1997
094		\|a靜宜\|d658.812\|eSm59\|y1997\|cE120366/00284265\|tDDC\|fkathy
095		\|pBOOK\|d658.812\|eSm59\|y1997
100	1	\|aSmith, Ian,\|d1953-
245	10	\|aMeeting customer needs /\|cIan Smith.
250		\|a2nd ed.
260		\|aOxford :\|bButterworth/Heinemann ;\|aCorby, Northants :\|bInstitute of Management Foundation,\|c1997.
300		\|axi, 231 p. :\|bill. ;\|c24 cm.
504		\|aIncludes bibliographical references and index.
650	0	\|aMarketing.
650	0	\|aCustomer services.

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