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19960617091444.0

008		850416s1985 enka b 001 0 eng
010		\|a 85009339
015		\|aGB85-24500
020		\|a0471908010 (pbk.)
035		\|a00451481
040		\|aDLC\|cDLC\|dUKM
043		\|an-us---\|ae-uk---
049		\|aPVYA[][][][84541]
050	0	\|aHD9981.5\|b.O64 1985
092	0	\|a658\|bOp2
094		\|a靜宜\|d658\|eOp2\|cE84541/00222929\|tDDC\|fChen
095		\|pBOOK\|d658\|eOp2
245	00	\|aOperations management in service industries and the public sector :\|btext and cases /\|cChristopher Voss ... [et al.].
260		\|aChichester :\|bWiley,\|cc1985.
300		\|aix, 318 p. :\|bill. ;\|c23 cm.
504		\|aIncludes bibliographical references and indexes.
650	0	\|aService industries\|zUnited States\|xManagement\|xCase studies.
650	0	\|aService industries\|zGreat Britain\|xManagement\|xCase studies.
650	0	\|aSocial work administration\|zUnited States\|xCase studies.
650	0	\|aSocial work administration\|zGreat Britain\|xCase studies.
700	10	\|aVoss, Christopher,\|d1942-