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Delivering quality service : balancing customer perceptions and expectations /

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173213

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OCoLC

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19960531154251.0

008		890831s1990 nyua b 001 0 eng
010		\|a 89023592 //r95
020		\|a0029357012
035		\|a00446315
040		\|aDLC\|cDLC\|dNBZ
049		\|aPVYA[][][][84099]
050	00	\|aHF5415.5\|b.Z45 1990
092	0	\|a658.812\|bZ37
094		\|a靜宜\|d658.812\|eZ37\|cE84099/00210325\|tDDC\|fChen
095		\|pBOOK\|d658.812\|eZ37
100	1	\|aZeithaml, Valarie A.
245	10	\|aDelivering quality service :\|bbalancing customer perceptions and expectations /\|cValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
260		\|aNew York :\|bFree Press ;\|aLondon :\|bCollier Macmillan,\|cc1990.
300		\|axii, 226 p. :\|bill. ;\|c25 cm.
504		\|aIncludes bibliographical references (p. 207-218) and index.
650	0	\|aCustomer services.
650	0	\|aService industries\|xQuality control\|xMathematical models.
700	10	\|aParasuraman, A.
700	10	\|aBerry, Leonard L.,\|d1942-

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