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Customer service and the telephone /

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MARC

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152295

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OCoLC

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19950610100910.0

008		940104s1994 ilua 000 0 eng
010		\|a 94000340
020		\|a0786302240 (pbk.)
035		\|a00264643
040		\|aDLC\|cDLC
049		\|aPVYA[][][][78387]
050	00	\|aHF5541.T4\|bB43 1994
092	0	\|a658.812\|bB388
094		\|a靜宜\|d658.812\|eB388\|cE78387/00181896\|tDDC\|fChen
095		\|pBOOK\|d658.812\|eB388
100	1	\|aBecker, Dennis,\|d1942-
245	10	\|aCustomer service and the telephone /\|cDennis Becker, Paula Borkum Becker.
260		\|aBurr Ridge, Ill. :\|bIrwin Professional Pub./Mirror Press,\|cc1994.
300		\|axvii, 94 p. :\|bill. ;\|c23 cm.
440	0	\|aBusiness skills express series
650	0	\|aTelephone in business.
650	0	\|aCustomer service.
650	0	\|aTelephone etiquette.
700	10	\|aBecker, Paula Borkum.

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